1. Purpose
This Privacy Policy explains how Paysera Kosova SH.P.K. collects, uses and protects your personal data when you add and use your Mastercard card in a digital wallet on your mobile device.
Data processing is carried out in accordance with Law No. 06/L-082 on the Protection of Personal Data in Kosovo, as well as with the General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable.
2. Categories of Personal Data
During the registration and use of the digital card, only the data necessary for the provision of the service is processed:
Identification data: name and surname, personal identification number, address, email, phone number
Card data: card number (PAN), expiration date, security elements (temporary, not stored)
Device data: device type, operating system, device identifier, IP address
Verification data: one-time codes (OTP)
Location data: only at the time of activation, for security purposes (if activated by the user)
Tokenized data: digital card number created for use on the device
Paysera does not store the full card number or its security elements after activation is complete.
3. Purpose of Processing
The data is processed for:
Identity verification and digital card activation
Enable secure payments with mobile devices
Prevent fraud and fulfill legal obligations
Implement the contractual relationship with the customer
Provide customer support
4. Legal Basis
Data processing is based on:
User consent
Fulfillment of the contract for the issuance and use of the card
Legal and regulatory obligations
Legitimate interest in ensuring the security of payments
5. Data Sharing
Your data may only be shared with:
Mastercard Payments Network – for tokenization and transaction processing
Technology service providers – for authentication and security
Regulatory authorities – when required by law
All data sharing is carried out with appropriate safeguards.
6. Data Security
Paysera Kosova SH.P.K. implements advanced security measures, including:
Encryption of data during transmission
Card tokenization to avoid exposure of the real number
Access controls and continuous monitoring of systems
7. Your Rights
You have the right to:
Request access to your personal data
Request its correction
Withdraw your consent at any time
Restrict or object to processing
File a complaint with the Information and Privacy Agency (AIP)
8. Data Storage
Data is stored only for as long as necessary for legal, contractual and security purposes. After the expiry of the relevant periods, it is deleted or anonymized, unless otherwise required by law.
9. Contact
Paysera Kosova SH.P.K.
Email: [email protected]
Web: www.paysera-ks.com
Phone: +383 38 607 607, +383 49 456 021